GENERAL BOOKING INFORMATION
1: Booking procedures:
Please send us the completed booking forms and liability waiver including the deposit to our Canadian mailing address.
Alpine Interface Inc.
346 Hoodoo Crescent
Canmore, AB, T1W 1A9
Canada
Upon reception of your reservation and deposit we will send you a confirmation letter, detailed information about the trip including itinerary, recommendations for preparation, equipment list etc.
DOWNLOAD BOOKING FORM
DOWNLOAD LIABILITY WAIVER
2: Payment:
Prices shown on the website are in US Dollars and Canadian Dollars.
We will try our utmost to keep the exchange rate and the amounts as current as possible.
25% of the trip price is due as a deposit payment; the balance payment is due 60 days prior to trip departure. In case the booking is made within 60 days before departure, full payment is due upon booking.
Payments can be made by check, wire transfer, PayPal, or credit card (VISA and Mastercard only).
All payments taken by credit card will be taken in Canadian Dollars, reflecting the amounts that are advertised on our website. Payments via PayPal are accepted in Canadian and US Dollars, please contact us for more details.
We do accept cheques in US Dollars and Canadian Dollars.
If you would like to pay by credit card, please fill out the respective fields in the booking form, and we will debit your credit card accordingly.
3: Bank details:
If you would like to pay by wire, please contact us, and we will send you our bank information.
4: Cancellation procedure:
Your cancellation has to be made in writing and must be submitted to our Canadian office.Cancellation fees:
60 days or more prior to trip departure: 25% of trip cost (deposit payment)
30 - 60 days prior to trip departure: 50% of the trip price.
30 days or less prior to trip departure: None, unless specified otherwise.
Refunds will be made by cheques or direct transfer only.
5: Medical Coverage and Evacuation Insurance
Medical coverage and Evacuation insurance is mandatory for all our trips. Many credit card companies include medical coverage as well as travel and cancellation insurance in case the trip is paid by credit card.We also work as a broker for AIG Travelguard, and can give you very competitive quotes for Emergency Medical Travel Insurance.
Other possibilities would be a membership with the Alpine Club in your respective country.
During our briefing for the trip, all guests will be asked if they have medical coverage and evacuation insurance in case of an accident.
If you do not have the coverage, you will not be able to partake in our journey, until insurance has been purchased.
6: Travel and cancellation insurance:
Mountain rescue insurance for the European programs is included in the package price. This covers costs for search and rescue (helicopter, ambulance), but no medical costs.NEW: We now act as a broker for TravelGuard MedEvac, TravelGuard Adventure Travel Protection Plan, World Wide Health, and Essential Silver (Expanded).
To get an instant quote for the trip you would like to book,
please click on the TravelGuard logo below, or contact us.
7: Cancellation and transfers of trips:
In case Alpine Interface has to cancel a trip, the client will get a complete refund of any payments made. Exceptions are cancellations due to 'higher force' (e.g. war, natural disasters such as floods, earthquakes, local strikes, etc.) In that case all monies not used for advance payments to suppliers (hotels, transport services etc.) will be reimbursed. Alpine Interface cannot be held responsible for any expenses incurred by the private preparation of participants, such as air transportation etc.
Information about a pending cancellation will be given normally at least 30 - 50 days before trip departure. Alpine Interface tries its best to avoid trip cancellations, once we have accepted reservations.
If a trip is cancelled, the client has the right to transfer to another trip or to another date of the same trip without any supplement charges.
In general, a transfer to another trip or to another departure date of the same trip is possible without any penalty within 60 to 30 days before departure. After that time, the costs incurred by the transfer will be charged to the client.
8: Delays and cost increases:
Prices listed in our brochure and on the web site are subject to change, due to local circumstances (currency fluctuations, changes of law, etc.) and because they have been made well in advance. However, Alpine Interface tries its best to keep the prices the same as published.
9: Limitation of Liability:
Alpine Interface Inc. is not responsible for any additional costs such as hotels, meals, transportation or any other expenses incurred by the client in case of necessary itinerary changes due to circumstances beyond the control of Alpine Interface Inc. such as bad weather, trail conditions, excessive snowfall, sickness of clients, war, terrorism, civil war, and other events that are beyond the control of Alpine Interface Inc.
Alpine Interface Inc. reserves the right to use trip leaders and accommodations other than stated in the brochure and to modify trip itineraries due to conditions beyond the control of Alpine Interface Inc.
Alpine Interface Inc. reserves the right to refuse any further participation of clients it judges to be incapable of meeting the safety requirements and necessary skills required by Alpine Interface Inc. in order to participate in the trekking activities, or any person whose actions or behavior is judged by Alpine Interface Inc. trekking leaders to be unsuitable for group travel. A refund will be given within the limits of any unused land services.
10. Participants' responsibility:
Participants should be aware of trip ratings, and should choose a trip according to their abilities and interests. We will provide you with all information necessary to make an adequate decision, and will forward you references of past clients to help you decide.
Participants are responsible for preparing the trip and for studying all information supplied by Alpine Interface Inc., and to arrive at the meeting point with adequate equipment. Alpine Interface Inc. will not take any responsibility for inadequately prepared clients, both physical preparation and equipment.
The trekking guide will make the ultimate decision as to whether or not a client is able to physically participate in the trip. Clients that have not adequately prepared for a particular trek, may be asked, in the event of spaces available, to join an easier trip or to sit out the more arduous days of the trip.
If this is not possible, the trekking guide has the right to refuse taking the client on the trip.
