1: Booking procedures:
Please book online, clicking on the respective 'BOOK NOW' button on the trip pages, to link directly to our online booking system.
If you would like to send us a paper copy, please download your forms from here: DOWNLOAD BOOKING FORM DOWNLOAD LIABILITY WAIVER
Please send your booking form and liability waiver to Alpine Interface Inc.
346 Hoodoo Crescent
Canmore, AB, T1W 1A9
Canada A 25% deposit payment is due upon booking. Once we have received your booking and your deposit payment, we will send you a confirmation letter and receipt, and a trip package including detailed information about the trip, including itinerary, recommendations for preparation, equipment list, itinerary profile, luggage tags, etc.
Prices shown on the website are in Canadian Dollars or US Dollars.
25% of the trip price is due as a deposit payment; the balance payment is due 60 days prior to trip departure.
In case the booking is made within 60 days before departure, full payment is due upon booking. Payments can be made by cheque, wire transfer, or credit card (we accept VISA, Mastercard and Discover).
All payments taken by credit card will be taken in Canadian Dollars, reflecting the amounts that are advertised on our website.
We do accept personal cheques in US Dollars and Canadian Dollars.
If you would like to pay by credit card, please fill out the respective fields in the booking form, and we will debit your credit card accordingly.
3: Bank details:
If you would like to pay by wire, please contact us, and we will send you our bank information.
4: Cancellation procedure:
Your cancellation has to be made in writing and must be submitted to our Canadian office.
We highly recommend to take out travel and cancellation insurance. Cancellation fees, Group Departures:
More than 90 days prior to trip departure: Non-refundable admin fee of $150 per person.
90 – 61 days: 20% of trip price (deposit)
31-60 days: 50% of trip price
30 days or less: 100% of trip price Cancellation fees, Customized/Private Trips:
60 days or more prior to trip departure: 20% of trip price (deposit)
46 – 60 days: 50% of trip price
45 days or less: 100% of trip price
5: Medical Coverage and Evacuation Insurance
Medical coverage and Evacuation insurance is mandatory for all our trips. Many credit card companies include medical coverage as well as travel and cancellation insurance in case the trip is paid by credit card.
During our briefing for the trip, all guests will be asked if they have medical coverage and evacuation insurance in case of an accident. If you do not have the coverage, you will not be able to partake in our journey, until insurance has been purchased. We can recommend Travelguard for inexpensive travel and cancellation insurance as well as for medical coverage. Another company we are working with is Global Rescue, a premier provider of medical, security, advisory and evacuation services worldwide, deploying field rescue teams to the most remote regions.
6: Cancellation of trips and transfers to other trips
In case Alpine Interface has to cancel a trip, the client will get a complete refund of any payments made. Exceptions are cancellations due to 'higher force' (e.g. war, natural disasters such as floods, earthquakes, local strikes, etc.) In that case all monies not used for advance payments to suppliers (hotels, transport services etc.) will be reimbursed. Alpine Interface cannot be held responsible for any expenses incurred by the private preparation of participants, such as air transportation etc. Information about a pending cancellation will be given normally at least 30 - 50 days before trip departure. Alpine Interface tries its best to avoid trip cancellations, once we have accepted reservations. If a trip is cancelled, the client has the right to transfer to another trip or to another date of the same trip without any supplement charges. In general, a transfer to another trip or to another departure date of the same trip is possible without any penalty within 60 to 30 days before departure. After that time, the costs incurred by the transfer will be charged to the client.
7: Dates and Cost Increases
Prices listed in our brochure and on the web site are subject to change, due to local circumstances (currency fluctuations, changes of law, etc.) and because they have been made well in advance. However, Alpine Interface tries its best to keep the prices the same as published throughout the same calendar year.
8: Limitation of Liability
Alpine Interface Inc. is not responsible for any additional costs such as hotels, meals, transportation or any other expenses incurred by the client in case of necessary itinerary changes due to circumstances beyond the control of Alpine Interface Inc. such as bad weather, trail conditions, excessive snowfall, sickness of clients, war, terrorism, civil war, and other events that are beyond the control of Alpine Interface Inc. Alpine Interface Inc. reserves the right to use trip leaders and accommodations other than stated in the brochure and to modify trip itineraries due to conditions beyond the control of Alpine Interface Inc. Alpine Interface Inc. reserves the right to refuse any further participation of clients it judges to be incapable of meeting the safety requirements and necessary skills required by Alpine Interface Inc. in order to participate in the trekking activities, or any person whose actions or behavior is judged by Alpine Interface Inc. trekking leaders to be unsuitable for group travel. A refund will be given within the limits of any unused land services.
9: Participants' Responsibility
Participants should be aware of trip ratings, and should choose a trip according to their abilities and interests. We will provide you with all information necessary to make an adequate decision, and will forward you references of past clients to help you decide. Participants are responsible for preparing the trip and for studying all information supplied by Alpine Interface Inc., and to arrive at the meeting point with adequate equipment. Alpine Interface Inc. will not take any responsibility for inadequately prepared clients, both physical preparation and equipment. The trekking guide will make the ultimate decision as to whether or not a client is able to physically participate in the trip. Clients that have not adequately prepared for a particular trek, may be asked, in the event of spaces available, to join an easier trip or to sit out the more arduous days of the trip. If this is not possible, the trekking guide has the right to refuse taking the client on the trip.
*Please note that credit card information is NOT stored online, and will be destroyed once payments have been processed.